Refund Policy
Style, Size & Photo Changes
As the bobblehead is custom product from handmade, once the bobblehead put into production, no modification can be made.
If you have a modification request, please contact us within 48 hours after placing your order. Over 48 hours of modification request, we will charge the following fees:
Broken or Wrong Product Solutions
* All products are carefully packaged and crafted, with few breakages or errors.
Once you receive a damaged or wrong product, please contact us within 48 hours, send the image that can prove the product is damaged or wrong, and explain the areas that didn't meet the requirements (such as wrong hair color, wrong clothes color, misspelled letters, etc)
Please contact us to sale@laclayfigurine.com , our customer service staff will be happy to help for you.
If you didn't provide the above information within 48 hours after the logistics track shows the receipt, we will not be processed.
The following is the specific damage situation treatment solutions:
Product Dissimilar
* Due to the bobblehead is completely handmade custom product, we can't guarantee 100% similarity to the image you provide. But we will do our best to meet your requirement .
customization process:
We will complete the production of this work in three steps. They are divided into face, body and hairstyle. After each step, we will send you a free proof. If you need to modify it, please let us know. We can't continue to the next step until we get your approval. But once we get your approval we will dry the finished part, It can't be modified once it was dried . If we repeatedly remind and do not get your reply.We will make your figurine according to the actual situation and complete the shipment. Thank you for your understanding and support.
We will send the order confirmation to confirm the custom detail after you completed the order .Please reply within 24 hours to approve or disapprove. We will send the face proof to you within 5-7 working days, please check your email in time .
If you didn't reply within 48 hours, we will default that you have approve the proof and shipped.
1: The proof has approved: That means to you approved with the proof and will not modify to it.
2: The proof approved by default: That means to we default that you accepted the original proof.
* In the above circumstances, if you receiving the bobblehead and complain dissimilar, we will not provide redo and refund services.
Cancel the Order
Bobblehead are completely handmade custom products, once the bobblehead put into production, we will can't be fully refunded.
We have consumed labor and product costs, we will charge 50% of the manual fee, only refund 50% of the product fee and shipping fee.
Wrong Product From Warehouse
* Due to the negligence of the warehouse staff, you have received the bobblehead of other’s orders.
Please contact us to sale@laclayfigurine.com within 48 hours and attach the pictures and information of the bobblehead, our customer service staff will be happy to help for you.
You can choose one of the following solutions:
1: Return and redo: We will provide to you with our return address and bear the return shipping costs. And we will remake your order.
2: Return and refund: We will provide you with our return address and bear the return shipping cost. After you send the package, we will refund 100% to you.
3. How can I return the defective item to Laclayfigurine ?
Please contact us sale@laclayfigurine.com before returning a defective item to receive the return shipping address and other instructions.We will not be responsible for returned item(s) without notifying us in advance.
Our return address is :
2001, 4 Yiluan Business Center, Xixiang Avenue, Baoan District, Shenzhen City, Guangdong Province
* Note: Due to the bobblehead is completely handmade custom product, once the bobblehead is produced, we will not be able to be sold for the second time, so except receiving the wrong bobblehead, we can't accept returns for other reasons.