FAQ
FAQ - Figure Bobblehead
What’s the weight of the bobblehead?
The specific weight of the bobblehead depends on the bobblehead type, whether single or double. Please keep in mind that the weight will be affected by accessories like a car or a motor. The net weight of a single bobblehead is about 500g (approx. 17.5 oz.), the packaged weight of a single bobblehead is about 700g (approx. 24.5 oz.), and two bobbleheads are about 1400g (approx. 49 oz.)
What are the bobbleheads made of?
We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material that can make your bobblehead very vivid and alive-looking.
How many photos do I have to send?
One clear front view picture is preferable. If you have another photo, please contact us.
Can I make additional requests?
If you have any special requests on the order, feel free to write them down on the “Note” box in the product page or send email to sale@laclayfigurine.com
Can I change the pose/uniform of the bobblehead?
For the full custom bobbleheads, we allow a free posture change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist will not be able to use the premade body and will have to sculpt a new body.
Can I change the face photo?
A: We allow a free photo change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist needs to remade the bobblehead because the expression on the face is different in each photo.
Can I add an accessory to my bobblehead?
Yes, please write it down on your comments and send us a picture for our reference. Small items like books, glasses, and hats are free. We only charge for big accessories like chairs, guitars, pets, etc.
Do you accept payments other than by PayPal?
Yes.
How long does it take to process, ship and receive a custom bobblehead order?
We need 7-12 workdays to make a bobblehead. The shipping time depends solely on the shipping method you select during checkout. Normally the standard shipping time is 13-15 days, express shipping time is 5-7 days.
Please notice: Processing time and logistic speed will slow down during the Holiday season and special time.
Do you provide proof of the bobblehead?
Due to the bobblehead is completely handmade custom product, we can't guarantee 100% similarity to the image you provide.
Within 7-15 working days of completing your order, we will send an email confirming the proof of the head. (only the head).
Please reply within 24 hours to approve or disapprove. During this period, we will follow your request to modify the proof, until you confirm to approve.
If you didn't reply within 24 hours, we will default that you have approve the proof and shipped.
1: The proof has approved: That means to you approved with the proof and will not modify to it.
2: The proof approved by default: That means to we default that you accepted the original proof.
* In the above circumstances, if you receiving the bobblehead and complain dissimilar, we will not provide redo and refund services.
What if my bobblehead is broken when I receive it in the parcel?
We have a very low rate of breakage. Each bobblehead is carefully wrapped in PEP foam film and packed in a foam protected hard box. If you received a broken bobblehead, please submit a support ticket, and attach clear photos of the items that represent a quality issue within 48 hours of receipt, we are happy to help.
All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged bobbleheads, please take photos and contact us soon, we will arrange to Redo it for free to replace. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).
Which countries does minclayfigure.com ship to?
Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands
*Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
These charges must be paid for by the recipient. minclayfigure.com has no control over these charges, nor can we predict what they might be.
Do you allow refunds or cancellations for custom bobbleheads?
Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen’s time, and therefore all sales are final.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not science. Since all the sculpting is done based on photographs (which may or may not be good reproduction of the subject), the quality of the photo provided is very important in achieving a good result. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance with the person, while others may not. With a good photo, however, we should be able to obtain a good resemblance with our specially-trained artists.
Can I make a bobblehead of a celebrity or professional athlete?
We are unable to create a custom bobblehead of a celebrity or a professional athlete without their permission. If you can verify the relationship and obtain permission, we will provide an authorization form.
If this will not work for you, we can create a custom bobblehead of a celebrity or professional athlete’s body (same clothing, pose, body type, etc.) with a custom head of a friend, coworker, spouse, yourself, etc.
What’s the weight of the bobblehead?
The specific weight of the bobblehead depends on the bobblehead type, whether single or double. Please keep in mind that the weight will be affected by accessories like a car or a motor. The net weight of a single bobblehead is about 500g (approx. 17.5 oz.), the packaged weight of a single bobblehead is about 700g (approx. 24.5 oz.), and two bobbleheads are about 1400g (approx. 49 oz.)
What are the bobbleheads made of?
We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material that can make your bobblehead very vivid and alive-looking.
How many photos do I have to send?
One clear front view picture is preferable. If you have another photo, please contact us.
Can I make additional requests?
If you have any special requests on the order, feel free to write them down on the “Note” box in the product page or send email to sale@laclayfigurine.com
Can I change the pose/uniform of the bobblehead?
For the full custom bobbleheads, we allow a free posture change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist will not be able to use the premade body and will have to sculpt a new body.
Can I change the face photo?
A: We allow a free photo change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist needs to remade the bobblehead because the expression on the face is different in each photo.
Can I add an accessory to my bobblehead?
Yes, please write it down on your comments and send us a picture for our reference. Small items like books, glasses, and hats are free. We only charge for big accessories like chairs, guitars, pets, etc.
Do you accept payments other than by PayPal?
Yes.
How long does it take to process, ship and receive a custom bobblehead order?
We need 7-12 workdays to make a bobblehead. The shipping time depends solely on the shipping method you select during checkout. Normally the standard shipping time is 13-15 days, express shipping time is 5-7 days.
Please notice: Processing time and logistic speed will slow down during the Holiday season and special time.
Do you provide proof of the bobblehead?
Due to the bobblehead is completely handmade custom product, we can't guarantee 100% similarity to the image you provide.
Within 7-15 working days of completing your order, we will send an email confirming the proof of the head. (only the head).
Please reply within 24 hours to approve or disapprove. During this period, we will follow your request to modify the proof, until you confirm to approve.
If you didn't reply within 24 hours, we will default that you have approve the proof and shipped.
1: The proof has approved: That means to you approved with the proof and will not modify to it.
2: The proof approved by default: That means to we default that you accepted the original proof.
* In the above circumstances, if you receiving the bobblehead and complain dissimilar, we will not provide redo and refund services.
What if my bobblehead is broken when I receive it in the parcel?
We have a very low rate of breakage. Each bobblehead is carefully wrapped in PEP foam film and packed in a foam protected hard box. If you received a broken bobblehead, please submit a support ticket, and attach clear photos of the items that represent a quality issue within 48 hours of receipt, we are happy to help.
All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged bobbleheads, please take photos and contact us soon, we will arrange to Redo it for free to replace. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).
Which countries does minclayfigure.com ship to?
Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands
*Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
These charges must be paid for by the recipient. minclayfigure.com has no control over these charges, nor can we predict what they might be.
Do you allow refunds or cancellations for custom bobbleheads?
Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen’s time, and therefore all sales are final.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not science. Since all the sculpting is done based on photographs (which may or may not be good reproduction of the subject), the quality of the photo provided is very important in achieving a good result. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance with the person, while others may not. With a good photo, however, we should be able to obtain a good resemblance with our specially-trained artists.
Can I make a bobblehead of a celebrity or professional athlete?
We are unable to create a custom bobblehead of a celebrity or a professional athlete without their permission. If you can verify the relationship and obtain permission, we will provide an authorization form.
If this will not work for you, we can create a custom bobblehead of a celebrity or professional athlete’s body (same clothing, pose, body type, etc.) with a custom head of a friend, coworker, spouse, yourself, etc.