Delivery Policy

How long does it take to receive my product?

This depends solely on the sculpting time in addition to the shipping method you select during checkout.

Sculpting time:

Normal Sculpting time: 7-12 business days ( The specific time will fluctuate according to the number of modifications you demanded)

Shiping Method : （FEDEX / DHL / UPS / TNT）

Shiping time:

Shipping Method	Countries/ Region	Shipping Fee	Time (Working Days)
Expedited Express	Western United States, United Kingdom	$28	5-7
Expedited Express	Eastern United States, Canada, Europe	$28	5-7
Expedited Express	Australia, Japan, Singapore	$28	5-7
Standard Express	Western United States, Australia	Free	13-15
Standard Express	Eastern United States	Free	13-15
Standard Express	Mexico, Japan, Singapore	Free	13-15

Please note: After your order has been sent out, you may not change your shipping address.If you need to change your shipping address, please send us an email at sale@laclayfigurine.com within 48 hours after placing order. We can help right up until the parcel is shipped. Please send email to our email address with the current shipping address on file and the address that you would like to change it to.

If your personalized product was re-made, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.

At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

Expedited shipping is not offered to P.O. Box shipping addresses.

We do not offer overnight shipping.

Note：If the package is lost or forcibly returned due to the customer's refusal to pay customs duties. We accept no responsibility and no refund.

If you have any questions, please feel free to contact us via email:

sale@laclayfigurine.com.